RIGHT OF WITHDRAWAL

If the Customer who made a purchase on store.tartuflanghe.com is a Consumer Customer, he/she has the right to withdraw from the purchase contract, without stating the reason, within 10 days.

The withdrawal period expires after 10 days from the day on which the Purchaser Consumer himself/herself or a third party designated by him/her, other than the carrier, acquires physical possession of the assets.

In the case of contracts relating to the delivery of multiple goods ordered by the Purchaser Consumer in a single order and delivered separately, or a substantial lot of goods or multiple pieces, the right of withdrawal expires after 10 days from the day on which the Purchaser Consumer or a third party designated by him/her, other than the carrier, acquires the physical possession of the last product, lot or piece, respectively.

To exercise the right of withdrawal, the Purchaser Consumer is obliged to inform Tartuflanghe srl of his/her explicit decision to withdraw from the contract by registered letter A / R, addressed to: c/o Web orders, Tartuflanghe srl, Loc. Catena Rossa 7, 12040 Piobesi d'Alba (CN) or by e-mail to the following e-mail address: store@tartuflanghe.com. For this purpose, the attached withdrawal form may be used but it is not mandatory. (2) To comply with the withdrawal deadline, it is sufficient for the Purchaser Consumer to send the communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.

Download the Right of withdrawal form

EFFECTS OF WITHDRAWAL

If the Purchaser Consumer withdraws from the contract, all payments made to Tartuflanghe srl will be reimbursed, including delivery costs where applicable (with the exception of additional costs resulting from the choice of the Purchaser Consumer of a type of delivery different from the less expensive type of standard delivery offered by Tartuflanghe srl), without undue delay and in any case within 10 days from the date in which Tartuflanghe srl has received the notice of withdrawal. The refund will be performed by using the same payment method used by the Purchasing Consumer for the initial transaction, unless the latter has expressly agreed otherwise; in any case, the Purchaser Consumer will not incur any costs as a consequence of such reimbursement.

The refund can be put on hold until the actual receipt of the goods.

If the Purchaser Consumer has already received the goods, he/she must send or return the goods to Tartuflanghe srl, Loc. Catena Rossa 7,12040 Piobesi d'Alba (CN) without undue delay and, in any case, within 14 days from the day on which he/she communicated the withdrawal to Tartuflanghe srl. The deadline is met if the Purchaser Consumer sends back the goods before the 10-day period expires.

The direct costs of returning the goods will be borne by the Purchasing Consumer.

The Purchaser Consumer is only responsible for the decrease in the value of the product, resulting from a handling of the product other than the necessary manipulation establishing its nature and characteristics

EXCLUSIONS

The right of withdrawal is excluded, as well as in cases where the customer is not a Purchaser Consumer in accordance with the Consumer Code, or requesting an invoice, or in the event that the compensation does not exceed 50 euros, even in the event of:

  • order of products that risk deteriorating or are expiring rapidly;
  • order of sealed products that are not suitable for being returned due to hygienic reasons or health protection related or which items have been opened after delivery;
  • order of Custom-made products at the request of the Purchasing Consumer.

The right of withdrawal is only applicable for products purchased on the website store.tartuflanghe.com, which can be returned to Tartuflanghe srl and re-marketed without posing danger to the health of consumers.