Each purchase transaction is regulated by the provisions of Legislative Decree n. 185 dated 22/05/1999: "Implementation of Directive 97/7 / EC on the protection of consumers in relation to distance contracts" and, as regards the protection of confidentiality, it is subject to the legislation referred to in the Legislative Decree n. 196/2003.
This contract deals with the purchase and sale of products marketed by www.tartuflanghe.com in the quantity and quality chosen by the Consumer through electronic selection on the site store.tartuflanghe.com
As soon as the Consumer accesses and uses the site store.tartuflanghe.com he/she must examine and accept these terms of sale before confirming purchases from the site. The submission of the order confirmation therefore implies full knowledge of the terms of sale and their full acceptance. We therefore invite the Consumer to read them carefully and print them out and / or save them on another durable medium of their choice, in order to fully satisfy the conditions set forth in art. 3 and art. 4 of the Legislative Decree n. 185/1999. The Consumer can turn down accessing the website or using it, if he/she does not want to accept and respect the Tartuflanghe srl terms and conditions.
Product purchases, available as illustrated and described online in the relative descriptive sheets, are made at the price indicated therein, expressed in euro including VAT. Transport costs are not included in the price but are displayed separately at the time of purchase. Before confirming the purchase, the Consumer will be shown the unit cost of each product chosen, the total cost in the case that more products are being purchased and the related transport costs. By confirming the purchase, the Consumer will receive an email containing the date, the total amount of the order and the details of the purchase made.
Orders are accepted by electronic selection on the site store.tartuflanghe.com. The closing of the contract is subject to the Customer's payment of the full amount with one of the payment methods allowed.
Subjects wishing to request an invoice must communicate the VAT number and all the data necessary for its issue. The Fiscal documentation could also be issued after the delivery of the goods, within the time prescribed by law.
The purchase can be made only by adults. However, if we were to verify the purchase by a minor by providing false age information, or false indications to purchase the desired item and / or to access the desired data, the parents or tutors are directly responsible for the payment of what has been purchased without prejudice to the regulation of withdrawal indicated in these sales conditions.
The prices on the site store.tartuflanghe.com are inclusive of containers and packaging and VAT. The payment of the purchased products and the relative shipping costs can be made at the time of sending the order confirmation through the use of: one of the Credit Cards available and indicated online, Paypal or Bank Transfer.
The purchase through the use of a Credit Card requires the entry of the card data. In order to offer a higher guarantee to its customers, Tartuflanghe srl, uses the system for secure transactions developed by GESTPAY of Banca Sella. The collection of information relating to a Credit Card data is made through the SSL protocol (Secure Sockets Layer), the most widespread security protocol, with the primary task of ensuring the confidentiality and reliability of communications between the computer of the buyer as well as the bank server through 128-bit data encryption. Using this system, the user communicates the data of his/her credit card exclusively to the secure server of GESTPAY Banca Sella.
For the e-commerce service, Tartuflanghe srl, performs deliveries using specialized couriers. The purchased products are delivered directly to the address indicated during the purchase procedure. Each shipment contains the ordered goods and the accompanying documentation.
Delivery times may vary depending on the availability of the goods.
On delivery, the Customer is required to verify that the package is intact, wet or damaged in any way. Only after this verification he/she must accept the delivery, otherwise he/she will be required to reject the package. In the event the goods arrive at destination broken or damaged, Tartuflanghe srl undertakes providing for the replacement of the product at its own expense, only and exclusively if the receiver has reported the breakage or damage in the presence of the courier who made the delivery, or if “ACCEPTANCE WITH RESERVE” is indicated on the delivery receipt.
If there is no correspondence trail between the order and delivery, the customer must raise the dispute by calling 0173-361414 or by sending an e-mail to the customer service desk at firstname.lastname@example.org
Tartuflanghe srl, guarantees the right to withdraw from the purchase contract, referring to the Legislative Decree n. 22/05/1999, n. 185 and subsequent amendments "Implementation of Directive 97/7/CE on the protection of consumers in respect of distance contracts".
The Customer may exercise the right of withdrawal no later than 10 working days from the date of goods receipt. This right must be exercised by sending a written communication by registered mail, with acknowledgment of receipt to: Tartuflanghe srl, Località Catena Rossa 7 - 12040 Piobesi d'Alba (CN) Italy. The communication can be sent, within the same term, also by e-mail addressed to: email@example.com, provided it is confirmed by registered letter with acknowledgment of receipt within the following forty-eight (48) hours.
The goods must be returned intact to the Merchant, in unaltered conditions with original packaging included, at the expense of the customer, no later than 8 days from the notice of withdrawal. Tartuflanghe srl will reimburse the amount paid to Customer (including the costs of first shipment in case of total withdrawal from the order) within a maximum of 30 days from the date on which Tartuflanghe srl became aware of the right of withdrawal by the Customer.
However, reimbursement will not take place before Tartuflanghe srl has received the return shipment and the status of the goods subject to withdrawal has been checked.
The costs and risks related to the return of the products will be borne by the buyer.
It is specified that the Community legislation provides that the right of withdrawal can be exercised only by natural persons (Consumers) who act for purposes that can be considered unrelated to their business.
The Right of Withdrawal, therefore, CANNOT be exercised by legal entities and by natural persons acting for purposes related to a commercial activity. Also excluded from the right of withdrawal are purchases made by retailers or by subjects that in any way are purchasing for resale to third parties. The right of withdrawal does not apply to the supply of goods made-to- measure or clearly personalized or which, by their nature, cannot be returned or are liable to deterioration and/or short expiration. It is also specified that, in the case of premium transactions (so-called promotions), in which the purchase of a good is combined with another asset that is sold at a symbolic price or even donated, the right of withdrawal will be legitimately exercised with the return of both the purchased goods, given the constraint of the accessibility of the promotional asset with respect to the first item.
For any report, complaint or request for support, you can directly contact the address firstname.lastname@example.org quoting the number assigned to the order completion, reported in the order confirmation sent by e-mail.
The User is obliged to ensure that his / her data are truthful, complete, up to date, promptly notifying any modification of the same. In the event that false declarations are made, the loss of benefits obtained from the services provided is enforced. Tartuflanghe srl reserves the right to cancel these subjects from their user lists, after formal and not accepted invitation to self-correction.
This contract is governed by the rules of the legal system of the Italian Republic. The court of Turin is inexorably competent for any controversy concerning the present contract.
Given that the pages of www.tartuflanghe.com do not intend to voluntarily reproduce any material subject to copyright or in violation of the law; provided that the source is cited for any original and protected material published on www.tartuflanghe.com, in the event that there is a violation of material subject to copyright, whomever the copyright holder is, he/she is obliged to notify the Staff at www .tartuflanghe.com (via e-mail to email@example.com) which will investigate immediately and resolve, upon confirmation, removing its copyrighted content.
It should be noted that each product or product name and description, each denomination and description, company, body, names of persons, brand, logo mentioned in this site are trademarks or designs belonging to their respective owners or holders and may be protected by patents and / or copyrights granted or registered by the appropriate authorities.
We also declare that all www.tartuflanghe.com site contents, such as texts, files, tables, information present in the pages of the site, graphic elements, HTML, logos, buttons, icons, images, graphics, audio tracks- video, compilation (meaning collection, arrangement and assembly), all software, source codes, application projects, formulas, algorithms, data banks, etc., are to be considered exclusive property of Tartuflanghe srl, or its suppliers of contents and products and are protected by national laws (Law 663/1941 and subsequent amendments) on copyright, patents and intellectual property and / or industrial property rights.
You may not modify, duplicate, distribute, transmit, reproduce, publish, license, create derivative works, transfer or sell information, software, products or services obtained from this website even in the absence of profit. Any use other than that provided for in the " Tartuflanghe Terms and Conditions of Sale” on www.tartuflanghe.com is prohibited, including the reduction, modification, distribution, transmission, reproduction, display or performance of the contents of this site and any unauthorized use of resources on www.tartuflanghe.com is a violation of copyright, except for more serious offense, and exposes the responsible party to the civil and criminal consequences provided for in art. 171, 171-bis, 171-ter, 174-bis and 174-ter of the law 633/1941 and its subsequent amendments.