1)    How does truffle shipping process work?

It’s recommended that you place your order by 12pm (Italian time), to facilitate order preparation and shipping.

Delivery time for all orders but for fresh truffles:

Within Italy: 2-5 working days

Outside of Italy: within 7 working days

 

Delivery time for fresh truffles:

Within Italy: 24 hours, with the exception of the islands and for the most remote locations (up to 48 hours)

Throughout Europe: 24 hours, except for the most remote locations (48 hours)

Rest of the world: 48 hours

 

Delivery in ITALY: shipping costs are free throughout Italy, with a minimum order placed of € 50 including taxes.

Delivery throughout EUROPE and REST of the WORLD: Shipping charges will vary according to the destination area and the quantity /weight of goods purchased. The shipping charges are automatically calculated by the system when, by entering your personal data, the destination area is selected.

Orders received on Saturday or Sunday, or on national holidays, will be processed on the following first working day. For information, write to store@tartuflanghe.com

 

2)    What about order delivery time?

Delivery time for all orders but for fresh truffles:

Within Italy: 2-5 working days

Outside of Italy: within 7 working days

 

Delivery time for fresh truffles:

Within Italy: 24 hours, with the exception of the islands and the most remote locations (48 hours)

Throughout Europe: 24 hours, except for the most remote locations (48 hours)

Rest of the world: 48 hours

 

Orders will be processed while stock is available. Should items ordered run out of stock, the amount paid will be fully refunded.

 

3)    Do you ship abroad?

Yes, we are currently shipping to: Andorra, Australia, Austria, Belgium, Brazil, Canada, Denmark, Estonia, United Arab Emirates, Finland, France, Germany, Japan, Greece, Guernsey, Hawaii, Hong Kong, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Principality of Monaco, Norway, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Slovak Republic, Romania, Spain, United States, Sweden, Taiwan, Ukraine, Hungary.

 

4)    Should there be problems with shipping/delivery?

For any problems experienced with shipping and or delivery, write to store@tartuflanghe.com

We will make sure to promptly address the inconvenience.

 

5)    What if I am not available at the time of delivery?

For deliveries it is preferable to indicate a supervised delivery address. Should the first delivery attempt be unsuccessful, the courier will attempt a second try in the following days, or leave the package at a collection point in the destination area.

6)    I no longer remember my login credentials

 To retrieve the password to access our store, click on the link "Did you forget your password?" under the "Enter" button in the registration menu.

7)    Is there a minimum order purchase requirement?

The minimum order is € 50 including taxes.

Orders will be processed while stock is available. Should ordered items run out of stock, the amount paid will be fully refunded.

 

8)    Issues with payment

CREDIT CARD

We accept credit cards, including prepaid, of the following networks: Visa, Mastercard, American Express and Visa Electron (including Postepay).

- Enter your card details (holder name, card number, expiration date and the CVC / CVV security code found on the back of the card - last 3 digits for Visa and Mastercard, for AMEX the CVV is in front of  card).

- Click on "PROCEED", a window will open where you can enter your security code. (For more information please contact your credit card issuer).

- At the time of confirming the order, the purchased amount will be placed on hold on the card. The actual payment, and therefore the charge on the card, will take place only at the time of order preparation and pick-up by the courier.

- If the transaction is successful, you will receive the order confirmation by e-mail.

If the payment is not being accepted, you should contact the bank / institution that manages the credit card used for the transaction, requesting more information.

However, as a reminder, the most common causes of a payment not going through are:

• exceeding the monthly card spending limit or the daily spending limit (if such limits are set)

• possible block for expense charges exceeding a specific amount

• either: card number, expiration date or control code being entered incorrectly

• connection problems between the order start time and confirmation time

PAYPAL

- When selecting "Payment" tab, after accepting PayPal general conditions of sale, click on “Complete the order” and pay.

- You will be redirected to PayPal, log in with your PayPal account email and password.

- Complete the payment by clicking on "Pay".

WIRE TRANSFER

- At the "Payment" step, select bank transfer.

The order will be processed while you receive an email with all the information needed to perform the transfer.

As a reminder, only after having received and validated the payment on our account, the order will be processed.

9)    Should truffle be peeled? Should it be washed?

Truffle cleaning, that needs to be performed only a few minutes before use, is very simple: Truffle should be brushed under running cold water with a soft toothbrush.  Once the soil is removed, truffle should be let drying before bringing it to the table. No need to peel it.

How about cooking it?

The process is quite simple.  White Truffle should never be cooked, ​​instead it should be sliced into thin shavings directly on the dish at the end of meal preparation.

Black Truffle, on the other hand, is a very versatile kind of truffle, it can be used cooked in recipes as well as sliced ​​on a plate, it can also be used for sauces, fillings preparation and, unlike White truffle, it can be warmed up and be fully cooked.

How do I preserve it?

Fresh truffle is a highly perishable mushroom: its life is short and to enjoy it at its best, it must be consumed within 5/6 days of receipt. In order to preserve it, just follow these simple precautions:

A Truffle Journey

Once received, truffles must be removed from the original transport packaging, placed in a kitchen container making sure to wrap each truffle in cotton or paper napkins. Napkins must be changed daily.

Truffle must be kept in the refrigerator (+ 2 ° C / + 4 ° C) in a slightly open container (not hermetically closed), thus allowing truffle to "breathe". When truffle starts showing signs of becoming spongy to the touch, it is recommended to consume it immediately, forasmuch it has reached its maximum degree of ripeness.

 

10)    Are larger truffles better than smaller size truffles?

There is no correlation between the size of a truffle and its inherent quality: sometimes, small truffles may be more fragrant than some larger size truffles. Each truffle has its own, peculiar characteristics, which derive from the habitat in which it has grown (soil, under which tree, as well as climatic conditions).

Larger truffles are generally considered to be more valuable because they are harder to find.

11)    How can I evaluate the quality of a truffle?

Truffle should be evaluated first of all for its freshness: when held in a palm of a hand, it must have a certain weight, should not be too light (which would indicate an already old truffle or one that was born in dry soil). To the touch, Summer truffle and White truffle must be firm, while Black Winter truffle has a characteristic rubbery texture.

About its smell, truffle scent must respect the characteristics of each species. For Summer truffle: a delicate scent, less intense if compared to other varieties with earthy, undergrowth, mushroom and hazelnut hints. For Black Winter truffle: intense scent and sweet hints of violet and sweet port wine. For White truffle: hints of honey, artichoke, slightly gaseous and garlicky smell. Olfactory indications that compromise its quality: hints of ammonia, strong unappealing smell that shifts from a characteristic bouquet scent.

12)    If truffle remains underground, does it continue to grow?

Unfortunately not, truffle lives and develops only in its natural habitat, that is underground, in symbiosis with the roots of some plants, such as, for example, oak, linden, hazelnut, hornbeam and poplar. Truffle, when it has reached full maturity, begins to release a scent despite being in the ground, indicating that it is ready to be harvested. If it is not found in time, it just rots. Therefore its growth takes place only underground.

13)    How long can truffle be kept in its fresh form?

Fresh truffle is a highly perishable mushroom: its life is short and to enjoy it at its best, it must be consumed within 5/6 days of receipt. In order to keep it fresh, just follow these simple precautions:

 A TRUFFLE JOURNEY

Once received, truffles must be removed from the original transport packaging, placed in a kitchen container making sure to wrap each truffle in cotton or paper napkins. Napkins must be changed daily.

Truffle must be kept in the refrigerator (+ 2 ° C / + 4 ° C) in a slightly open container (not hermetically closed), thus allowing truffle to "breathe". When truffle starts showing signs of becoming spongy to the touch, it is recommended to consume it immediately, as at that point, it has reached the maximum degree of ripeness.

14)    Which selection of truffle is available?

The two most prized truffles, both for taste and scent, are White Truffle (Tuber magnatum Pico), the “king” of all truffles, and Winter Black Truffle (Tuber melanosporum Vitt.), considered the “prince” of all truffles.

White Truffle has a complex, intense and unmistakable aroma, much richer than that of other varieties, with hints of garlic, hay, wet soil, honey, mushroom and spices. The aroma is also influenced by the plant with which it grows in symbiosis.

Black Winter Truffle (tuber melanosporum Vitt) has a smooth peridium (peel), is darker in color with reddish reflections and an unmistakable, intense aroma: sweet hints of violet and Marsala wine.

If, on the other hand, you prefer a more delicate flavor, you could try the Black Summer Truffle variety (Tuber aestivum Vitt.). An intermediate choice between Summer Truffle and Black Winter Truffle would be the "Uncinatum" truffle, which is much tastier than the Summer Truffle.

15)    Can truffle be frozen? 

We strongly advise against freezing truffle, as it is a highly delicate product. By freezing truffle, it would lose most of its aroma as well as the consistency of its tuber.